Over the summer, my classmate and I created a large electronic manual for a database. We figured it would be effective solution that would be easily delivered to the team members spread throughout the city.
I took some time to teach myself the software at home so I knew what kind of product would be the most functional. However, when we tried to compile the project into a Microsoft HTML Help (.chm file) project at the office, it did not work properly (the table of contents was complete, but the content section was filled with an error message).
After a few tries and hours of research, we found a likely explanation. There have been some reports of Windows operating systems not wanting to properly open the .chm file from a network drive and its contents, but there was a solution available by making a small patch to the Windows registry. To test our new theory, we had to copy the file from the network drive, paste in on the desktop, and try to open the file... And it worked!
Recently, we had to create a .chm tutorial for one of our classes. When my classmate compiled her file, it had the full table of contents, but an error displaying in the content section. I turned to her and asked what drive she was using. The second she said she was using her network drive, I knew problem and contacted the IT department at school to see if they could come up with a solution for the current version of Windows. (260)
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